Who we are

Website: http://lunaandbella.com

This Privacy Policy applies to all visitors, customers and users of our website, and complies with GDPR, CCPA and international privacy regulations.

Data We Collect

We collect your name, email, shipping address, payment details, comment content, IP address and browser information. When you place a custom order, you may voluntarily upload pet photos for portrait production.

Use of Your Data

We use your data solely to process orders, create customized pet portraits, handle payment transactions, manage user comments, provide customer support and ensure website security. Pet photos are only used for your commissioned artwork and will never be sold or shared commercially without your explicit consent.

Cookies & Third-Party Services

We use cookies only with your explicit consent to improve browsing experience. Our website may contain embedded third-party content, payment processors and spam detection services, which operate under their own privacy policies.

Data Storage & Protection

Pet photos, order data and comments are stored only as needed for service performance. We adopt secure technical measures to protect your personal and image data. We will comply with legal requirements for data retention and notify relevant parties within 72 hours in case of data breach.

Your Privacy Rights

You have the right to access, correct, request deletion or export of your personal data and uploaded pet photos. We will not sell your personal information to any third party. You may also lodge a complaint with local data protection authorities.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.